At Stock Mug Shop, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and what happens after an order has been shipped.
1. Order Cancellation Before Shipping
Customers may request cancellation of an order before the order has been shipped or dispatched.
To request a cancellation, please contact us as soon as possible using the contact details provided on our website. Please include your order number and the email address used when placing the order.
Cancellation requests are subject to the order’s processing status. We will make reasonable efforts to accommodate cancellation requests received before dispatch.
2. Orders That Have Already Been Shipped
An order cannot be cancelled once it has been shipped or dispatched.
Once an order has been handed over to our shipping or logistics partner, we are unable to stop or cancel the shipment.
If you no longer want the product after it has been shipped, please refer to our Returns and Refund Policy for information about any return options that may apply.
3. Cancellation Confirmation
A cancellation is considered accepted only when Stock Mug Shop confirms the cancellation.
Submitting a cancellation request does not automatically mean that the order has been cancelled. If the order has already entered the shipping process, the cancellation request may not be possible.
4. Refund for an Approved Cancellation
If your cancellation request is approved before the order is shipped, we will process the applicable refund to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
5. Products With a Problem
This Cancellation Policy does not limit or exclude any rights you may have under applicable consumer protection laws.
For customers in Australia, consumer guarantees may provide rights to a repair, replacement, refund or cancellation in circumstances where a product has a problem, depending on the nature and seriousness of the problem.
6. How to Request a Cancellation
Please contact us as soon as possible with:
- Order Number
- Customer Name
- Email Address Used for the Order
- Reason for Cancellation
Email: info@stockmugshop.com
We recommend contacting us immediately after placing your order if you need to request a cancellation.
7. Policy Changes
Stock Mug Shop reserves the right to update this Cancellation Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about cancelling an order, please contact:
Stock Mug Shop
Email: info@stockmugshop.com
Phone: +91 836 080 1368
Important: This policy is intended as general website policy wording and should be reviewed for compliance with the laws applicable to your business and customers.